Frequently Asked Questions
1. What is Refinery Republic?
Refinery Republic is a modern Indian apparel brand offering clean, timeless essentials designed for everyday wear. We focus on simplicity, comfort, and quality.
2. How can I contact customer support?
You can email us at info@refineryrepublic.co. We usually respond within 24–48 hours on business days.
3. Where do you ship?
We currently ship only within India.
4. Is shipping free?
Yes, we offer free shipping across India—no minimum order required.
5. How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes:
- Metro cities: 2–4 business days
- Other areas: 4–7 business days
You’ll receive a tracking link once your order is dispatched.
6. What is your return/exchange policy?
We only accept returns or exchanges if you receive a damaged or incorrect product.
To request a return or replacement, please contact us at info@refineryrepublic.co within 48 hours of delivery, along with photos and your order number.
7. How do I choose the right size?
Each product page includes a Size Guide to help you pick the perfect fit. If you need extra help, email us and we’ll guide you through it.
8. Can I cancel or change my order?
If your order hasn’t been shipped yet, we’ll do our best to accommodate changes or cancellations. Email us at info@refineryrepublic.co as soon as possible.
Once an order is shipped, it cannot be modified or cancelled.
9. Do you offer gift cards?
Not right now, but it’s coming soon!
10. Is my payment information secure?
Yes, our website uses secure encryption and trusted payment gateways to protect your data.
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